Effective Date: 22nd April 2025

Chiem Global Services (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.chiemglobalservices.co.uk, use our services, or interact with us in any way. By using our services or accessing our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website or services:

• Personal Information: This includes information such as your name, address, phone number, email address, payment details, and other information necessary to provide our services.
• Technical Information: This includes data about your device, browser, IP address, operating system, and browsing activity on our website. This information helps us improve our website and services.
• Usage Data: We collect data regarding how you use our website, including the pages you visit, the links you click, and the time you spend on various parts of our site.
• Payment Information: When you make payments through our website or services, we may collect information necessary for processing your transactions, such as payment card details or bank account information. This data is processed securely by our third-party payment processor.

2. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: We use your information to provide the logistics and delivery services you request, including processing orders, coordinating shipments, and managing your account.
• To Improve Our Services: We analyze usage data to understand how our website and services are used, identify areas for improvement, and enhance the user experience.
• Customer Support: We use your contact information to respond to your inquiries, provide customer support, and address any issues or concerns you may have regarding our services.
• To Process Payments: We use payment information to complete transactions, manage billing, and provide receipts or invoices.
• To Communicate with You: We may send you marketing communications, service updates, and promotional offers. You can opt-out of these communications at any time.

3. How We Protect Your Information

We are committed to ensuring the security of your personal information. We take appropriate measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include physical, technical, and administrative safeguards.

• Encryption: We use SSL encryption to protect your sensitive data during transmission.
• Access Controls: Only authorized personnel have access to your personal information, and access is restricted to individuals who need it to perform their duties.
• Secure Storage: Your information is stored securely in our database, and we employ industry-standard security protocols to protect it.

4. Sharing Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may share your data with third-party companies that assist us in providing our services, such as payment processors, shipping carriers, or customer support platforms. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
• Legal Requirements: We may disclose your information when required by law, regulation, or legal process, such as responding to subpoenas, court orders, or other legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about how you interact with our website. Cookies are small data files stored on your device that allow us to personalize your experience and remember your preferences.

• Essential Cookies: These cookies are necessary for the operation of our website and services, such as enabling secure access to your account.
• Analytics Cookies: These cookies help us analyze how our website is used, allowing us to improve the user experience and optimize our website’s performance.
• Advertising Cookies: We may use cookies to track your browsing habits and serve you personalized ads based on your interests. You can manage your cookie preferences in your browser settings.

6. Your Rights

You have the right to:

• Access Your Information: You can request a copy of the personal information we hold about you.
• Correct or Update Your Information: You can update or correct any inaccurate or incomplete information.
• Delete Your Information: You may request that we delete your personal information, subject to certain legal restrictions.
• Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails or messages at any time by following the instructions provided in the communication or by contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely dispose of it.

8. International Transfers

If you are located outside the UK, please be aware that your information may be transferred to and processed in the UK or other countries. By using our services, you consent to this transfer of your data.

9. Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will notify you of any significant changes by posting a revised version on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights under this policy, please contact us at:

Chiem Global Services
Email: [email protected]
Phone: +44 (0) 7751944024
Address: 4 Curlew Way, Sheffield, England, S2 5DQ